The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please see below for detailed information on Etsy's privacy policies which I abide by:
All orders from Aloha Jewels will be gift ready.
If you purchase 2 items, they will be placed in the same box unless you let me know that it is for 2 different recipients and you need 2 boxes.
If you purchase gift wrapping and have a special occasion: wedding, birthday, anniversary, communion or any event please make sure you let me know so I can customize the order for you and add a card.
I love to work on customized orders. You are unique and your jewelry should be too. Send me a message with the details of what you would like and I will get back to you right away with options.
I work really hard to make sure all orders are shipped very promptly.
Most orders ship within 1-3 days unless otherwise specified in the listing. If you have a large order inquire about production times.
ALL INTERNATIONAL orders have an added fee of $2 to cover INSURANCE as I insure all shipments.
Seller is not responsible for delays due to shipping or customs.
Price shown does NOT include VAT fees imposed by your country of origin. Buyer is responsible for any customs and import taxes that may apply. Seller is NOT responsible for customs fees and any taxes imposed on Buyer by their country of residence. Falsifying customs declaration forms in order to help a Buyer avoid these taxes and fees is against the law, and comes with a punishment of up to $10,000 USD with the possibility of up to 5 years of imprisonment. Please do not ask Seller to violate the law. For further information about these laws go to codes.lp.findlaw.com/uscode/13/9/305
Ordering the correct size or length of jewelry is the buyer's responsibility.
Please use measuring tape and feel free to ask any questions before placing your order. If the size or length of your piece does not work and was ordered incorrectly I will happily resize it for a fee. Please purchase the resize listing. Shipping will be covered by the buyer.